Each package lists who it is for, what you get, timing, a ZAR range, and what you need to bring. Ranges exclude VAT until confirmed on your quote.
Package 01
AI receptionist
Who it’s for: clinics, trades, agencies and shops that miss WhatsApp or website chats after hours.
What changes: common questions get an answer from your own approved copy at any hour, and a person takes over when the agent is unsure.
R18,000 – R42,000 one-off build
About 2–4 weeksWhatsApp · web chat
What’s included
- Agent that answers common questions from your approved copy
- Handoff to a human when it is unsure
- Basic booking or lead capture wired to your process
- POPIA-aware consent wording and a short admin guide
You provide: FAQs, hours, services list, brand tone, and access to WhatsApp Business or your site.
See an example: Mercatus Concierge, a guided front door that walks a visitor through my desks step by step (a DEMO: no AI calls, no payments, no sign-in). For a live model answering questions, with a clear DEMO label when the model is busy, try
Mercatus Assist.
Package 02
Inbox & admin automation
Who it’s for: teams drowning in email triage, quote requests, invoices or CRM updates.
What changes: mail is sorted and replies are drafted from your templates; you approve before anything goes to a customer.
R28,000 – R68,000 one-off build
About 3–6 weeksEmail · CRM · docs
What’s included
- Triage rules and drafts you approve before send
- Quote or invoice helpers from your templates
- CRM or spreadsheet updates with an audit trail
- Never auto-send to customers unless you explicitly enable it
You provide: mailbox or API access, templates, CRM login, and examples of good vs bad replies.
Package 03
Custom AI build
Who it’s for: founders who need an internal tool, dashboard or integration that off-the-shelf chat cannot cover.
What changes: one working tool built for your process, with a written scope agreed before any build starts.
R60,000 – R160,000 scoped after discovery
About 4–10 weeksFull-stack · .NET · APIs
What’s included
- Short discovery and a written scope before build
- Working app or service with auth, logs and handoff docs
- .NET / Node / Python as the job needs — not a stack sermon
- Staging demo and a go-live checklist
You provide: the problem, sample data, systems to connect, and a decision-maker for weekly check-ins.
Optional · monthly
Care plan
Who it’s for: clients who want hosting watch, small tweaks and a known person after launch.
What changes: someone you know keeps watch after launch and sends a monthly note on health.
R2,800 – R7,500 / month billed monthly in advance
Hosting & uptime checksSmall prompt & copy tweaksPriority fixes
What’s included
- Monitoring and a monthly note on health
- Light copy, prompt and config changes (fair-use hours on the quote)
- Not a full-time developer on retainer — larger work is a new package
You provide: hosting access and a single contact for change requests.